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Customer Service Representative - State Farm Agent Team Member

Full Time in Downers Grove, IL

Are you passionate about customer service and dedicated to helping others? State Farm is thrilled to announce an excellent career opportunity as a Customer Service Representative (CSR) with Andy Herrero's team.
Job DescriptionAs a CSR at State Farm, you will play a vital role in providing exceptional service to our customers. You will build strong relationships with clients, address inquiries, and assist with insurance policies. Your primary responsibilities will include
  1. Customer Support Providing excellent customer service by promptly responding to inquiries, answering questions, and offering guidance on insurance products and coverage options. You will ensure customers' needs are met with professionalism and empathy.
  2. Policy Management Assisting clients with policy changes, updates, and claims processing. You will handle policy endorsements, review coverage details, and accurately process policy transactions.
  3. Problem-Solving Analyzing customer situations and finding effective solutions to meet their needs. Your ability to think critically, make informed decisions, and resolve issues will be crucial in providing outstanding service.
  4. Collaboration Working closely with Andy Herrero's team and other professionals in a supportive and collaborative environment. You will contribute to a positive team dynamic, share knowledge, and learn from experienced colleagues.
  • Exceptional interpersonal and communication skills, both written and verbal, to engage effectively with customers and team members.
  • Strong customer service orientation and a genuine desire to assist and support customers.
  • Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
  • Attention to detail and excellent organizational skills to ensure accurate policy management and documentation.
  • Proficient computer skills, including knowledge of relevant software systems and the ability to learn new tools and technologies.
  • Prior experience in customer service, insurance, or a related field is preferred.
About State FarmState Farm is a renowned insurance and financial services company committed to helping individuals manage life's uncertainties, recover from unexpected events, and achieve their dreams. With a focus on personalized service and community involvement, State Farm has been a trusted name for millions of customers across the United States.About Andy Herrero
  • Illinois State University Bachelor of Insurance
  • Illinois State University Bachelor of Finance
  • State Farm since 2006
  • BNI Memember representing Commercial Insurance
  • Second Generation State Farm Agent
  • Proud support of Downers Grove Small Business
Joining Andy Herrero's team at State Farm means being part of a supportive and inclusive work environment. We foster a culture that values collaboration, integrity, and continuous growth, offering comprehensive training and development opportunities to help our employees reach their full potential.
  • Growth potential/Opportunity for advancement within my office
  • Paid time off (vacation and personal/sick days)
  • Valuable career-building experience
HOURS Mon, Wed, Fri, 9AM-5PM Tue & Thu 9AM-7PM
Compensation $38,000.00 - $55,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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